Shipping policy

SHIPPING POLICY

CB Creative Images currently ships physical products within Canada and offers local pickup in Airdrie, Alberta.

PROCESSING TIMES  

In-stock, pre-made decals are normally prepared for shipment within 2–4 business days after payment is received.

Custom and personalized products require additional production time. The estimated timeline will be confirmed during the quoting and proof-approval process. Production begins after the required payment has been received and, where applicable, the customer has approved the final design proof.

Processing times do not include weekends, statutory holidays, or carrier delivery time.

SHIPPING COSTS AND DELIVERY

Available shipping options and charges are displayed during checkout or confirmed before payment for custom orders.

Estimated delivery times begin after the order has been produced and transferred to the shipping carrier. Delivery dates are estimates and are not guaranteed. Delays caused by weather, carrier operations, incorrect addresses, or other circumstances outside the control of CB Creative Images may occur.

Customers are responsible for providing a complete and accurate delivery address. Please contact CB Creative Images as soon as possible if an address needs to be corrected. An address cannot be changed after an order has been shipped.

LOCAL PICKUP

Local pickup is available in Airdrie, Alberta. Customers will be contacted when their order is ready and provided with pickup instructions.

Please wait for confirmation before attempting to collect an order.

ORDER TRACKING

Tracking information will be provided when the selected shipping service includes tracking. Some lower-cost shipping options may not include tracking.

LOST OR DELAYED ORDERS

If a tracked shipment appears lost or significantly delayed, please contact CB Creative Images. We will review the tracking information and assist with the carrier claim process where available.

CB Creative Images is not responsible for delays caused by the shipping carrier, but we will make reasonable efforts to help resolve delivery issues.

DAMAGED ORDERS

If an order arrives damaged, please contact CB Creative Images within 7 days of delivery and include clear photographs of the product and packaging. Depending on the circumstances, a replacement, correction, store credit, or refund may be provided.

DIGITAL PRODUCTS AND SERVICES

Digital designs, logo files, and restored photographs are delivered electronically and do not require shipping. The delivery method and included file formats will be confirmed as part of the project quote.