Refund policy
RETURN AND REFUND POLICY
We want you to be happy with your purchase. Because CB Creative Images offers a combination of pre-made products, personalized items, and custom creative services, return eligibility depends on the type of order.
PRE-MADE VINYL DECALS
Pre-made vinyl decals may be returned within 14 days of delivery if they are unused, unapplied, and in their original condition.
Please contact CB Creative Images before returning an item. Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the product was damaged, defective, or sent incorrectly.
Returns sent without first contacting CB Creative Images may not be accepted.
CUSTOM AND PERSONALIZED PRODUCTS
Custom-made, personalized, or specially produced decals are final sale once the customer has approved the design proof or production has begun.
Customers are responsible for reviewing spelling, measurements, colours, and design details before approving a proof. If CB Creative Images produces an item differently from the approved proof, please contact us so the issue can be corrected.
GRAPHIC DESIGN, LOGO DESIGN, AND CUSTOM CREATIVE SERVICES
A 50% deposit is required before custom creative work begins. The deposit becomes non-refundable once design or restoration work has started because it compensates for time already reserved and completed.
The remaining balance is due before final files or completed products are released.
If a project is cancelled before work begins, any payment received will be reviewed for refund. Work requested beyond the original project scope or included revision allowance may require an additional fee.
DIGITAL PRODUCTS AND DELIVERED FILES
Digital products, completed design files, logo files, and restored photographs are final sale once they have been delivered or downloaded.
Please review proofs carefully before final approval. If a delivered file is corrupted, incomplete, or different from the approved version, contact CB Creative Images so a corrected file can be provided.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your physical order when it arrives. If an item is damaged, defective, or incorrect, contact CB Creative Images within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs showing the product and packaging. Depending on the circumstances, CB Creative Images may provide a replacement, correction, store credit, or refund.
REFUNDS
Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
CONTACT
To request a return or report a problem with an order, please use the Contact page on the CB Creative Images website.
This policy does not limit any rights or remedies available to customers under applicable consumer-protection law.